An award-winning international spirits company dedicated to distilling and crafting the world’s best alcohol brands for consumers and customers globally, Quintessential Brands is the name behind gins such as Bloom, Greenall’s and Opihr and The Dubliner Whiskey. We are now looking for a 12-Month Fixed Term Customer Account Coordinator to join our Customer Service team, to act as the first point of contact for all of our customer queries and requirements.
A Flavour of the Job
As a key member of the Customer Service team, you will take ownership for activities throughout the order fulfilment and transportation lifecycle, dealing with customer queries including liaising with shipping agents and hauliers, preparing and issuing documentation in accordance with HMRC using in house and HMRC systems and creating the required HMRC certification and stock reconciliation for external production and stock levels.
This is a customer facing role with both internal and external customers and you will need to build relationships and work closely with internal stakeholders, external customers and 3rd party suppliers in both the UK and overseas to ensure our orders are fulfilled and our customers are happy.
This is a busy role in a fast paced, agile environment where customer demand can be very high. You will need to be organised, resilient and comfortable working under pressure, We're undergoing a period of change and our processes and procedures are by no means complete but this means you have plenty of scope to make a real impact through identifying opportunities for improvement.
A Taste of the Business
We are a unique blend, a 9 year-old business with a 250 year heritage, a pioneering company with ambitions to grow and share our passion for spirits with generations to come. We’re not perfect, we still have processes and systems to implement and improve and as a company we operate in a lean and agile way, but we are getting there. Joining QB (as we’re known to our friends) is a unique opportunity to roll your sleeves up, get stuck in and really help to shape the business as we expand. Are you up for the challenge?
Account manage Key Account - first point of contact for all your customers’ requirements
To own your customer accounts, be organised and ensure KPI’s are met.
Liaising with shipping agents and hauliers (booking transport), preparing and issuing the required documentation in accordance with HMRC using in house and HMRC systems and creating the required HMRC certification
Stock reconciliation for external production and stock levels.
To participate and contribute in department / company process improvements and have a continuous improvement ethos.
Key Trainer for department on system processes.
To attend weekly meetings providing KPI data
A bit about you
You'll have a strong background in a customer facing role, ideally within the food, drinks or FMCG sectors
The customer will be at the heart of everything you do but you'll also have a strong commercial awareness, keeping the needs of the business in mind at all times.
You'll be a natural influencer, leading and motivating people to achieve results and bring about change
A first class communicator, you'll enjoy building relationships and solving problems through collaboration
You'll be familiar with MS Office, especially Powerpoint and Excel
If this sounds like the challenge you're looking for, get in touch today!
Our Culture - The Essence of Quintessential Brands
We're an 'all hands on deck' kind of place where you'll have the opportunity to get involved in end to end projects, implement systems and process. We're fast, agile and entrepreneurial but, most importantly, our people are at the heart of what we do.
While we do work hard, we do it with a sense of fun, pride and passion that you won't find anywhere else.
Are you never shaken and very rarely stirred? More Cosmopolitan than Old Fashioned? Approach everything you do with a dash of creativity and a squeeze of positivity? Then we need you!
About Quintessential Brands Group
Established in 2011, Quintessential Brands Group is one of the most successful spirits companies to emerge from the UK in the last decade. The company offers a complete range of services and products to its customers across the world; producing and distributing some of the world's most-loved spirits brands, including Greenall's, the Original London Dry Gin, Opihr Spiced Gin and BLOOM Gin, as well as developing and producing some of the most commercially successful retailer brands of recent years for trade customers, and co-packing for some of the world’s most well-known spirits brands.
Recognised by the industry as International Spirits Challenge Gin Distiller of the Year five times in the last six years, Quintessential Brands is renowned for its unrivalled gin distilling capabilities heritage dating back to 1761 and is emerging as one of the most dynamic new entrants in the Irish whiskey market with the Dublin Liberties Distillery. With world-class product development and manufacturing at four world-class production sites across Europe and an award-winning premium brand portfolio comprised of English Gins, Irish Whiskeys, Irish Creams and Liqueurs, Quintessential Brands is committed to being the indispensable spirits partner of choice to its customers across the world, with customers and insights at the heart of everything we do.
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Customer Account Coordinator - 12-Month FTC
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